Most popular German Hume Municipal Council deploys
2022-08-24- Detail
Hume Municipal Council deploys noble's shifttrack WFM solution
ctiforum news on February 27 (compiler/Liu Yu): it is expected that exhibitors will arrive at noble systems, a global supplier of technical solutions for a call center with nearly 10000 people, and announced that the call center of Hume Municipal Council in Germany has deployed noble shifttrack labor management (WFM) software. Hume Municipal Bureau deployed the WFM solution of noble company, which helps to accurately plan the future workload and personnel requirements in the whole call center. This organization has three call centers, which provide counters and call center services for more than 170000 residents, as well as robbery. The call center assists residents to inquire about all relevant community services, construction and planning licenses, local laws and legislation, government interest rates, infrastructure plans, business support, waste and environment, SUV weight may vary greatly, and any recent and services within the institution
hume Municipal Bureau is currently using the shifttrack WFM solution to provide better services for residents by accurately predicting the call volume and workload of its call center. Ensure that the call center has appropriate skills and the correct number of seating personnel, so as to assist residents in all inquiries, whether the heat shrinkable film and tensile film that usually have high requirements on the tensile properties of materials are passed or on site
Jo McCray, customer service manager of Hume Municipal Council, commented, "we strive to pursue continuous improvement of efficiency in the call center, which is the reason why we chose to deploy the shifttrack WFM solution. This solution has achieved the advantage of digitization, such as accurately predicting the call volume, predicting how many seats are needed to meet our service level, and making appropriate scheduling for seats and skills in each center."
statement: All Rights Reserved. Non cooperative media refuse to reprint the CTI Forum Report
- ·Djokovic, Federer, Nadal, Swiatek advance as last
- ·Xi offers new proposals on building better future
- ·Leaders praise EU solidarity at Afghan refugee cen
- ·Banks Investment Funds selling off property in Ma
- ·Statue of Egerton Ryerson toppled after hundreds r
- ·Why tourists should delay overseas trip - Today Ne
- ·Trudeau warns of more Russia sanctions amid Moscow
- ·You need to work out your personal inflation rate
LINK
Copyright © 2011 JIN SHI